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Greetings!
 
In response to the growing concerns over the spread of Coronavirus (COVID-19)‚ which has resulted in cancellations in travel plans‚ Auric Air has has put in place the below cancellation policy effective 12 March 2020
 
The policy is applicable for bookings done before 11th March 2020 with travel dates up to 30th June 2020.
 
Updated policy related to all cancellations due to COVID-19:
 
Scheduled flights:
Confirmed bookings will attract NO charges‚ if the cancellation is received up to 48 hours before departure time. Any cancellation within 48 hrs of departure time will attract 100% charges.
 
Chartered flights:
Confirmed Charter Cancellations will attract NO charges if the cancellation is received within 48 hours of departure time‚ provided the aircraft has not been positioned specifically to cater to the flight (aircraft has not flown). If the aircraft has been positioned to cater to the flight then the cancellation charge will be 100%.
 
Customers are advised to contact their agents for more information and assistance.

For Customers who booked directly with Auric Air through our Reservations Desk‚ or via our website may contact us by phone on +255 6999 12345 or by email on auric@auricair.com
 
Auric Air will continue to monitor the situation and will keep customers informed of the latest operational updates.
 
Kindly let us know about your thoughts and let us overcome this COVID-19-hysteria together!
 
STAY SAFE!
 
Thank you‚
 
Auric Air Services Ltd
www.auricair.com