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Cancellation and Amendment Policy effective 01 Jan 2023

HomeCancellation and Amendment Policy effective 01 Jan 2023

 
New CANCELLATION & AMENDMENT policy from 01 January 2023
Reservations must be modified or cancelled 14 days before the scheduled flight departure date. Fare difference may be applicable at the time of modification.


Confirmed tickets for flights on all sectors with EXCEPTION of flights between Game Reserves‚ Conservation Areas and National Parks attract:

Amendments:
a penalty of $25.00 per passenger for any amendments within 14 days of scheduled departure date
a penalty of $50.00 per passenger for any amendments within 7 days of scheduled departure date
a penalty of 50% of the ticket cost for any amendments within 48 hrs of scheduled departure time
a penalty of 100% of the ticket cost for any amendment within 24 hours of scheduled departure time

Cancellations:
a penalty of 50% for cancellations within 48 hours of scheduled  departure time
a penalty of 100% for cancellations within 24 hours of scheduled departure time. 
a 100% Penalty is applicable for NO SHOW passengers.


Confirmed tickets for flights to and from NATIONAL PARKS‚ CONSERVATIONS AREAS and GAME RESERVES attract:

a penalty of $100.00 per passenger for any amendments or cancellation within 14 days of scheduled departure date
a penalty of 100% of the ticket cost for any amendments or cancellation within 48 hrs of scheduled departure time
a 100% Penalty is applicable for NO SHOW passengers.


Once issued‚ tickets are non-refundable and non-transferable. A ticket can be cancelled or amended within prescribed time as per above. Auric Air does not have a refund policy. In an event of cancellation‚ the prepaid amount will be held as credit on account for future travel within six months from the date of payment. Credit on account can be transferred to another passenger by paying an applicable credit transfer fee.

Confirmed charter cancellations will attract a charge of $1‚000 if the booking is canceled within 24 hours of departure time‚ subject to aircraft having not departed from the point of origin. If the aircraft has already departed from the point of origin in preparation for the booked/confirmed charter‚ a 100% cancelation fee applies.